Shipping policy

Shipping & Delivery Policy

From Our Kitchen to Your Door

Every Migoto Kitchen order is prepared with care and shipped using a reliable delivery service. This policy explains how orders are processed, tracked, and delivered so you know what to expect after completing your purchase.

The Delivery Journey

1. Order Confirmation

After your order is placed, you will receive a confirmation email with your purchase details.

Most orders begin processing on the same business day or the following business day.

2. Preparation and Packing

Your order is reviewed, prepared, and securely packaged for shipment. Processing times may vary during weekends, holidays, promotional periods, or unusually high order volumes.

3. Shipment and Tracking

Once your package is ready, it is assigned to a carrier and a shipping confirmation email is sent to you.

This email will include your tracking number and, when available, a direct link to view the shipment’s progress.

4. Final Delivery

The selected carrier completes delivery according to the destination, shipping service, and local delivery conditions.

Shipping Within the United States

Migoto Kitchen provides free standard shipping on domestic U.S. orders.

Most domestic orders are delivered within 2–5 business days after shipment.

This estimate does not include order-processing time. Delivery may take longer due to carrier volume, severe weather, holidays, remote destinations, or other circumstances beyond our control.

International Delivery

Migoto Kitchen ships to select international destinations.

Most international shipments are delivered within approximately 5–10 business days after dispatch. Actual transit times depend on the destination, customs processing, local postal operations, and carrier availability.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Local handling fees

  • Government-imposed fees

These charges are not included in the order total unless expressly shown during checkout.

Tracking Information

Tracking is provided for every shipped order.

Please allow a brief period for the carrier’s system to register the tracking number after your shipping label is created. In some cases, tracking may not update until the package reaches the carrier’s first processing facility.

Carrier tracking information is generally the most current source for estimated delivery updates.

Confirming Your Shipping Address

Please review your delivery address carefully before submitting your order.

An incorrect, incomplete, or outdated address may result in:

  • Shipping delays

  • Failed delivery attempts

  • Packages being returned to the sender

  • Additional reshipping charges

Migoto Kitchen is not responsible for delivery problems caused by inaccurate information entered during checkout.

Shipping Carriers

Depending on the destination, package dimensions, service availability, and delivery requirements, your order may be shipped through:

  • UPS

  • FedEx

  • USPS

  • DHL

  • Another established logistics provider

Carrier selection is made at our discretion to provide an appropriate balance of speed, reliability, and availability.

Changing an Order or Address

Contact our support team as soon as possible if you need to correct your address or request a change to your order.

We will make a reasonable effort to assist before fulfillment begins. However, once an order has been processed, packed, transferred to a carrier, or shipped, changes may no longer be possible.

Unexpected Shipping Delays

Although we work to keep every shipment on schedule, delays may occasionally occur because of:

  • Severe weather

  • Holiday shipping volume

  • Transportation disruptions

  • Customs inspections

  • Carrier staffing or operational issues

  • Events outside our reasonable control

Delivery estimates are not guaranteed. When a shipment is delayed in transit, carrier tracking will usually provide the most accurate available information.

Lost, Missing, or Damaged Packages

Contact Migoto Kitchen support if:

  • Your tracking shows no movement for an extended period

  • Your package appears to be lost

  • Your order is marked delivered but cannot be located

  • Your package or product arrives damaged

Please provide your order number and any relevant photographs or tracking details.

Our team will review the circumstances and determine the appropriate resolution. Depending on the situation, this may include contacting the carrier, opening a shipping claim, replacing the affected item, or providing another reasonable solution.